About OnCall Home Repairs — Hinckley’s Trusted Plumber Network
OnCall Home Repairs exists because finding a reliable plumber in an emergency shouldn’t be a gamble. We connect Hinckley homeowners with vetted, qualified plumbers who answer when others don’t, quote honestly before they start, and guarantee every job they complete.
Why OnCall Home Repairs Exists
The idea behind OnCall Home Repairs came from a frustration that most homeowners in Hinckley will recognise. A pipe bursts on a Sunday evening. You search for an emergency plumber. The first number goes to voicemail. The second can’t come until Wednesday. The third quotes you over the phone without seeing the job, and you have no idea if the price is fair or if the plumber is even qualified.
That experience is unacceptable when water is coming through your ceiling or your boiler has died in the middle of January. Homeowners deserve better — and the qualified, reliable plumbers in our area deserve to be found more easily.
OnCall Home Repairs bridges that gap. We built a network of vetted, Gas Safe registered plumbers who serve Hinckley, Burbage, Earl Shilton, Barwell, and the surrounding Leicestershire towns and villages. When you call us, we match you with an available plumber based on your location, the type of job, and the urgency. For emergencies, that happens immediately — day or night, weekends and bank holidays included.
We don’t employ plumbers on a payroll. Instead, we maintain a curated network of independent, qualified tradespeople whose credentials we verify before they join. This means you get the reliability of a managed service with the skill and accountability of an experienced local tradesperson.
How Our Plumber Network Works
Every plumber who joins the OnCall Home Repairs network goes through a vetting process. We verify their Gas Safe registration, check their qualifications and trade certifications, confirm their public liability insurance, and review their track record. Plumbers who don’t meet our standards aren’t accepted into the network.
Once a plumber is in the network, the standards don’t stop. We require transparent, upfront quoting on every job. If a customer reports an issue with workmanship, we investigate and ensure it’s resolved under our workmanship guarantee. This accountability structure protects both the homeowner and the reputation of the plumbers in our network.
The result is a service that works for everyone. Homeowners get access to qualified, reliable plumbers without the guesswork. Plumbers get a steady stream of jobs from customers who value quality work and fair pricing. And emergencies get handled quickly because our network always has capacity.
The OnCall Home Repairs Difference
We Answer When Others Don’t
Plumbing emergencies happen at the worst times. That’s why our network operates around the clock — at 3am on a Tuesday, on Christmas morning, on a bank holiday Monday. When you call, a real person answers and gets a plumber moving toward your property.
We Quote Before We Start
Every job begins with a clear, written quote. The price you’re told is the price you pay. No vague estimates that mysteriously double once the plumber has taken your boiler apart. If the scope changes, you’ll be told before any additional work is carried out.
We Vet Every Plumber Personally
Before any plumber joins the OnCall network, we verify their Gas Safe registration, check their qualifications, confirm their insurance, and review their work history. If they don’t meet our standards, they don’t join. It’s that simple.
We Guarantee the Work
If something isn’t right after a job is completed, we send a plumber back to fix it at no additional cost. Our workmanship guarantee exists because we stand behind the quality of every plumber in our network.
We Keep You Informed
From the moment you call to the moment the job is signed off, you’ll know exactly what’s happening. No radio silence, no wondering whether the plumber is actually coming. We update you at every stage.
Credentials and Standards
Every plumber and heating engineer in the OnCall Home Repairs network holds current Gas Safe registration — the legal requirement for anyone working on gas appliances in the United Kingdom. You can ask to see their Gas Safe ID card when they arrive at your property, and we encourage you to do so.
Beyond Gas Safe registration, our plumbers carry full public liability insurance, hold relevant NVQ or City & Guilds qualifications in plumbing and heating, and comply with current Building Regulations. For specialist work such as boiler installations and gas safety checks, we match you with engineers who hold the specific certifications required for the job.
Local to Hinckley and Leicestershire
OnCall Home Repairs serves Hinckley and our network covers Burbage, Earl Shilton, Barwell, Stoney Stanton, Sapcote, Elmesthorpe, Stoke Golding, Dadlington, Market Bosworth, Desford, Ratby, Groby, Markfield. The plumbers in our network live and work in these communities. They know the local housing stock, understand the common plumbing issues in Leicestershire properties, and can reach your home quickly.
This isn’t a national call centre routing your job to whoever is cheapest. When you contact OnCall Home Repairs, you’re getting a local service backed by local tradespeople who care about their reputation in the area.
Work With OnCall Home Repairs
Whether you need an emergency plumber at 2am, a boiler repair before the cold sets in, or a blocked drain cleared before it gets worse — call us and we’ll connect you with a vetted, local plumber who gets the job done right.